It was early in the morning when emergency dispatcher operator Lana Turner received a silent hold-up alarm from Wally’s Check Cashing Store in Philadelphia. Without delay, Lana dispatched the local police. They were racing to the store in no time.

Once there, the officers took great caution as they approached the store. After all, they weren’t sure what was going on inside. With skill and precision, they entered the store to find a clerk refusing to cash a check, and a customer not taking “no” for an answer. The officers quickly approached the woman, who was clearly trying to pass a fraudulent check.  She was arrested, hand-cuffed and taken to the nearest police precinct.

After the Emergency

Later when we talked to the clerk, he was very grateful that the police made it to his store so quickly. He said he knew the check was a fake right away. That’s when he pressed the silent alarm button. He said, “Thanks Monitronics; great work.”

On August 27, Tara Taylor received a medical alarm from a house in Tennessee. Right away, she made a call to the home number and she had to leave a message. Next she called the paramedics—she knew someone in the house needed help.

After the emergency

Tara started calling the homeowner’s emergency contact list to try and reach someone—she was unable to reach anyone. She made one last call to the home and, luckily, the homeowner’s daughter was there. She said, “I got your message and rushed right over! He’s on the floor and can’t move. He’s numb and I think he may have had a stroke.” Tara reassured her that she had already contacted the paramedics and they were on the way.

The ambulance showed up while Tara was on the phone so she ended her call knowing that the home’s owner was in good hands.

We’re always on the job!